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Hi osticket community,Is there a way to set the Comments section on the Reassign Ticket tab as non-required?
Reassign Ticket
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Take a closer look here:http://forum.osticket.com/d/discussion//resolved-disable-required-internal-note-required#latestYou basically need to do the same as mentioned there for the Reassign Ticket tab.
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Thanks for that :-)For future generations:I had to edit scp/tickets.php and comment the following lines:// elseif(!$_POST)// $errors = __('Assignment comments required');// elseif(strlen($_POST)<5)// $errors = __('Comment too short');In order to set the Comments section on the Department Transfer tab as non-required, I also commented the following lines:// if(!$_POST)// $errors = __('Transfer comments required');// elseif(strlen($_POST)<5)// $errors = __('Transfer comments too short!');
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Thanks guys that worked almost.. I had to comment out this section for self assignment as well: //Comments are not required on self-assignment (claim) //if($claim && !$_POST) $_POST = sprintf(__('Ticket claimed by %s'),$thisstaff->getName()); //elseif(!$_POST) //$errors = __('Assignment comments required'); //elseif(strlen($_POST)<5) //$errors = __('Comment too short');