I would like to integrate osTicket directly with eBay API. I know how to do the calls to eBay but not sure what functions need to change for sending and receiving.
Has anyone done this?
you dont need to do any api calls.... when a customer on ebay sends you a message, it sends you an email, right? and if you respond to that email, its the same as logging into ebay and responding to the message. so just filter out your ebay mail for messages, and forward it to an email box that is being watched by osticket. and BAM... you have ebay messages going straight into osticket. you can respond to osticket and it sends it to the ebay email address for that buyer. example: firstname.lastname@example.org
it works great for me. i've been doing it this way for about a month now. and the best part is if you sell on amazon, osticket will send an autorespond message, so your amazon response rate is 1 minute, lol