How to filter custom parameters

Edwar522

Hi,En la opción "Open New Ticket" He creado parámetros personalizados obligatorios para el usuario. Mi necesidad es poder filtrar los tickets en "Agent Panel" con estos campos personalizados.Por ejemplo, he creado un campo llamado "empresa" para que el usuario me indique de dónde se comunica; quisiera saber cómo hacer el filtro a través de ese campo "empresa".Gracias por su atención,Perdón por mi ingles, yo soy de colombia y hablo español, estoy usando google translate. xD

Edwar522

In the "Open New Ticket" option I created custom parameters required for the user. My need is to filter the tickets in "Agent Panel" with these custom fields.For example, I created a field called "enterprise" to the user tells me where communicates; I would like to know how to filter through that field "company".Thank you for your attention,Sorry for my English, I'm from Colombia and I speak Spanish, I'm using google translate. xD

ntozier

There is no way to do that at this time.There is a forth coming feature called "Custom Queues" which should let you do what you want.There is no release date set for it at this time.

Edwar522

=OThrough a mysql query you could?

ntozier

If you are comfortable with altering the PHP code and writing your own custom MySQL queries, yes you could.But there is no way to do so currently within the UI. So you would have to make these code changes yourself.