Hello,I created 2 new statues  Lack and Extern.I would like to add them in the meny next to Open Closed new ticket etc etc so when you click on them you get all tickets with that status.in spc/ticket.phpi created thisif ($stats) {        $nav->addSubMenu(array('desc'=>$lack_name.' ('.number_format($stats).')',                               'title'=>__('Lacken'),                               'href'=>'tickets.php?advsid=67a2c1417ff87ce373ebea54adb1e2bf',                               'iconclass'=>'Ticket'),                            (!$_REQUEST || $_REQUEST=='Lack'));    }Could someone please tell me where i define $lack_name. since i dont get a meny name at all So what files do a need to edit ?cheers

Second question.Why does tickets.php?status=closed Work and tickets.php?status=CUSTOMSTATUS dont work ?Its would be great if you could just add links in the menus to tickets.php?status=CUSTOMSTATUS and automatic only show the wanted status?

5 days later

Currently there are 2 base status -> Open and Closed.All custom status you create are based on these 2 status and as far as I know to implement with a future version the possibility to create such "custom queues" (no ETA).Regarding tickets.php?status=CUSTOMSTATUS I assume it's not working since the flags (like =CLOSED) for the status are static in the source code.So you can either modify the source code or be patient and wait for future versions of osTicket which somewhen will include these functionality. A third option is to get in contact with the PAID support of osTicket to get your modifications: http://osticket.com/customizationhttp://osticket.com/contact-us

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