Hi!I have the following setup:3 departments;3 groups, each assigned to one department;Regarding the new ticket email alert:I want the new ticket alert sent ONLY to department members (I consider department member to a be an agent who is the member of a group assigned to a department). I also want ALL agents to be able to see ALL tickets. So at "Department Access" of all groups I selected all departments.Then I set "New Ticket Alert" to "department members only". But it does not work. All members of all groups receive the alert.On short: I want all agents to see all tickets but only receive alerts for those concerning their department. Is there a way to do this?Thank you very much!
