I have a requirement for staff to track the amount of time they spend on a ticket. It can be as simple as them entering a value into a field - I don't want to get as complex as calculating open and close time as a ticket may be left open when staff are not actually working on it.Has anyone done any work in this area ?
Here is my idea of how it could look
did you ever get anywhere with this? Sounds like a great feature to have!
Hey NorthWind, no feedback on this from anyone. I may have to build it myself when I get around to it unless someone want to earn some $$$
You should take a look at this pending pull request from another osTicket user:https://github.com/osTicket/osTicket-1.8/pull/1419As usual, use it at your own risk ;) (since it's not officially a part of osTicket yet)
Thanks, that looks very good, I will give it a go :)
