ticket reply sends you back to Open Tickets Page

helpdeskguy

I recently upgraded to v1.9x from version 1.8x. I notice now when I reply to a ticket that it sends be back to the Open Tickets page after I click Post Reply. In version 1.8 it would post the reply but keep the ticket open. Is this a setting somewhere that can be changed?

ntozier

Try Clearing your browsers cache. (CTRL + F5)Please help us to help you by reading and following the posting

guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

adamd

Unfortunately, clearing the cache does not seem to be the issue at hand. We upgraded from a previous 1.9 install to the latest stable 1.9.5.1, and are seeing the same thing. It was brought to my attention the day after the upgrade as it was not the older behavior, which was to stay on the same page (typically after replying we either close the ticket, or change the category, other 'cleanup' tasks, etc.)As far as info, we're running:CentOS7 - osTicket 1.9.5.1 stablephp-cli-5.4.16-23.el7_0.3.x86_64php-pear-1.9.4-21.el7.noarchphp-mysql-5.4.16-23.el7_0.3.x86_64php-mcrypt-5.4.16-2.el7.x86_64php-common-5.4.16-23.el7_0.3.x86_64php-process-5.4.16-23.el7_0.3.x86_64php-pdo-5.4.16-23.el7_0.3.x86_64php-imap-5.4.16-2.el7.x86_64php-xml-5.4.16-23.el7_0.3.x86_64php-gd-5.4.16-23.el7_0.3.x86_64php-ldap-5.4.16-23.el7_0.3.x86_64php-5.4.16-23.el7_0.3.x86_64php-pear-MDB2-2.5.0-0.9.b5.el7.noarchphp-pear-MDB2-Driver-mysqli-1.5.0-0.8.b4.el7.noarchphp-mbstring-5.4.16-23.el7_0.3.x86_64httpd-2.4.6-19.el7.centos.x86_64httpd-tools-2.4.6-19.el7.centos.x86_64httpd-manual-2.4.6-19.el7.centos.noarch

Chefkeks

The new (hard-coded) default is to get back to the ticket queues once a reply was sent.To change that behavior you will have to alter the source files since there is not setting to change this currently thru the UI.

oscar.flores

-------------------------------------------------------------------------------------------------------------------------------------------------------------The new (hard-coded) default is to get back to the ticket queues once a reply was sent.To change that behavior you will have to alter the source files since there is not setting to change this currently thru the UI.-------------------------------------------------------------------------------------------------------------------------------------------------------------Which soruce file...? any idea...?