How to use HTML values in the replies?

PHPism

Hello there;sI use ostickets to support the customers of my company which already is working in php scripts programming.I sometimes need to copy/paste some HTML codes to used in the ticket reply, however the text editor won't allow that. It trims the classes and other attributes from the HTML tags.The other thing, is canned responses. Sometimes (10% - 15%) when using canned responses, the canned response text is appended else where in the ticket. Sometimes at the footer, or header or just before or after the text editor. After refresh or re-select the canned response, it works fine.Waiting for an answer.Best Regards

Chefkeks

Let me start with the canned response issue. Noted it as well and if I figured it out correctly, it shall insert the canned response after the cursor, so was your cursor in the footer etc. these times or somewhere else? Just try to move it next time to the left or the right to get its position when it happens again ;)

Regarding PHP or HTML code I have to admit that I never put it inside an response field / box, so I have no clue as of now. But maybe I find the time to test it tomorrow ;)

JRogers

Any web application that allows raw html (or php) to be added by a user is opening a HUGE doorway for malicious code injection. That said, I believe the editor has a button to allow code--but it seems to have some rules that sanitize the code to a point. Imagine the damage that could be done by allowing a user to inject code without any sanity checks. It would run as the same user running the app, and would have access to the database. Not good.Jack

Chefkeks

Just copy and paste some code into the post reply textbox and it showed up fine, even after submitting it to the database and also in the email to the user, but maybe my code was too "basic" so that it was not striped. Beside, note that I did NOT switch to the HTML view, just copy and paste into the empty box.