How to disable autoresponder to autoresponder loop

corexx

hey guys,

i have got the problem, that sometimes my osticket autoresponse to a e-mailadress of another company, what also use a autoresponder.

That causes a infinite loop:

my responder respondes his,

his responder respondes mine,

my responder respondes his,

and so on.

Sometimes I stand up at the morning and have 400 emails from one other emailadress because of an autoresponder loop..

is there anyway to protect it?

I already enabled the option "a maximum of 1 ticket per 60 seconds" but it does not help.

Any ideas?

Thanks!

corexx

do you have no ideas?

PsyMan

I am looking for a way to resolve this issue as well, odd thing is our email autoresponders are supposed to only respond to the same person once every X hours but for some reason it makes an exception for OS ticket and causes a mountain of tickets.

ntozier

Have you tried going to Admin Panel -> Emails -> Ban list and adding the offending automated email to the list?