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  • Trying to wrap my head around integrating osticket with our current webserver (IIS)

Basically I had a task to come up with a better solution than the very minimal "Support" link on our website (which simply sends an email to one person regardless of the issue and provides no real tracking or anything else).

So, after some research I built a test instance of osticket on a spare Linux box I had lying around and our CEO loved it so much he wants it implemented ASAP.

Basically our current webserver runs on a Windows IIS VM which lives on a Linux server.  I'm thinking maybe the best thing to do is build a Linux VM on that box for osticket, and then just link from the primary page to this server?

Does that make sense?  Anybody have maybe a better solution, as I imagine others have used osticket as a support solution for their existing website just not sure the best way to go about this.  We'll also be using it for internal ticket tracking as well.

I should note that right now I only have one physical box in our DMZ, and due to budget restrictions at the moment I don't have the option of buying/building another right now.

Windows and Linux both meet the system requirements, so there's no need to sweat this decision. Just use the one you find easier to support.Jack

Beside running on Windows or Linux server (both work great) the only things you should make sure are to fulfill the minimum requirements (PHP 5.3+ etc.) mentioned on the osTicket homepage (www.osticket.com) or over at github (github.com/osticket).

Then you should check additional requirements you might need (e.g. ldap, etc.), get familiar with the osTicket system by setting up a test instance and when you run into issues, come back to the forum ;)

So basically pretty easy

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