- Edited
I'd like there to be a column that displays the department the ticket is under.
Display "Department" section in Tickets portion of Agent Panel
- Edited
Sorry, accidentally submitted my post too early.Currently, "Ticket, Date, From, Priority, and Assigned To" are displayed. Is there an easy way to add a column displaying the ticket's respective Department as well?
- Edited
Search is your friend.This thread appears to talk about that:http://forum.osticket.com/d/discussion//a-better-ticket-list
- Edited
Search is your friend.
This thread appears to talk about that:
http://forum.osticket.com/d/discussion//a-better-ticket-list
Ah, thank you ntozier.However, do I really need to download a whole list module to do this? There isn't some quick coding change I can make to display Department?
- Edited
Hi.My apologies, but I do not understand how the discussion in the thread ntozier linked helps display departments. The Mod added a a column to display status, which is similar to what I need, however, I need it to display Department as a column instead. If I could get some help either editing this Mod or editing the code, that would be hugely appreciated :)
- Edited
The thread discusses how to add columns. If you want to add a column you will have to code it yourself. The thread gives you the basics of how to do so for various different versions.