Hi all,is there a way how to configure a ticket filter based on custom status?E.g. Custom status Waiting (State Open) to change SLA?Regards

Additionally it should be mentioned that (when you look at the github commits) the ticket filters and the advanced search are reworked by the developers for a future version of osTicket, so I am almost sure it will be possible some when in the future, but not at the moment with the current osTicket version (1.9.5.1)

OK, thank you for your comments

Write a Reply...