Unable to save draft

cgubi

I am receiving randomly the error "Unable to save draft" on one ticket every 5/10 tickets opened. But even when the error is produced, the ticket is created and the emails are sent. Nevertheless, this random behavior is preventing me to put Osticket in production because we don't want users to get random message errors.This is my current configuration, thank you for any help you may provide.Server InformationosTicket Versionv1.9.5.1 (1faad22)Web Server SoftwareApache/2.4.10 (Win32) OpenSSL/1.0.1i PHP/5.6.3MySQL Version5.6.21PHP Version5.6.3PHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsfileinfo Used to detect file types for uploads

ntozier

Please see this threadhttps://github.com/osTicket/osTicket-1.8/issues/1189

cgubi

Thank you ntozier,I found this comment:https://github.com/osTicket/osTicket-1.8/issues/1189#issuecomment-69923359But I am afraid that this is not a correct fix, because of a following comment, and I am not sure what to do.Anyway, if you confirm that this bug will be fixed with next release, for me it's ok