Hi, is there a way I can remove the phone number field when opening a new ticket?Kind RegardsDarshan Chudasama

Not at this time.But it is an optional field so you don't have to actually populate it.

Okay, no worries. Could I just hide it using CSS if it isn't required?ThanksDarshan

You can if you really want to edit the project core files. But when you update that change would be gone.

Yeah, its just exec being picky unfortunately. What core files would I need to change? I also want to change "Issue Summary" to just "Summary". Stupid I know, but its what the exec team want. :/

Q: Yeah, its just exec being picky unfortunately. What core files would I need to change?A: Off the top of my head, I have no idea.  Every file that makes one view the ticket or opens a ticket from.Q: I also want to change "Issue Summary" to just "Summary". Stupid I know, but its what the exec team want. :/A: I think that you can do this by going to Admin panel -> Manage -> Forms -> Ticket Details, and changing "Issue Summary" to "Summary"

Just a FYI... phone number field can be deleted in Admin Panel > Manage > Forms > Contact Information form.

Huh... how did I manage to miss that? /boggle

Thanks ntozier & peter. All sorted :)

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