How can I embed osTicket into my website for staff to help users and for users to submit tickets?

SinergyCraft

Hi,I would like to be able to integrate and embed osTicket with my website so that users can submit tickets from my site using an embedded form which submits a ticket to the osTicket system.I have tried copying the form section of the open.php ticket code as well as copying all the java and css paths into a template of my websites web layout. Although the form inserted correctly and looked exactly how I would want, filling out and submitting the form did nothing.I was wondering if anyone had done anything like this before as I would really like to be able to do this on my site.It would also be good if staff were able to log in using an embedded section of the site and manage tickets from there.If anyone has any ideas on how this may be completed I would be really interested to know.Finally, iot may be useful to know that I have a very limited understanding of php code although I do have a basic understanding of HTML.I really appreciate any help that anyone can give me. Thanks allot!EDIT: Here is link to the page that looked right but did not work when submitted. link: http://pastebin.com/zuZDH4pC

1QuickSI

Down and dirty method I would probably just stick OSTickets into an iframe.

Chefkeks

My suggestion is to use the API to submit such tickets.Just take a look at this article from @[deleted]:http://tmib.net/using-osticket-1812-apiIt's dated, but still valid.

SinergyCraft

My suggestion is to use the API to submit such tickets.

Just take a look at this article from @[deleted]:

http://tmib.net/using-osticket-1812-api

It's dated, but still valid.

I tried this but I receive an error when running the php script and it would not run. The error is here: http://pastebin.com/egzjv7LHI thought maybe there was another way. As I said before, I know very little php, so I tried deleting the ; and replacing it with a ) but that did not work.

JRogers

Please post the error here, rather than a remote site.Jack

SinergyCraft

Ok, well I fixed that error, there was a typo in the code which after reading a few timed I noticed.I now get another error when I run the code which is bellow:#!/usr/bin/php -q Unable to create ticket:ForbiddenYou don't have permission to access /api/tickets.json on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Not too sure why I get the error. I have followed the instructions in the comments of the example code.

Chefkeks

Sounds like a permissions issue. Did you make sure that everything is ok with the permissions and that there are no errors in your log files?

MavRic64

Ok, well I fixed that error, there was a typo in the code which after reading a few timed I noticed.

I now get another error when I run the code which is bellow:

#!/usr/bin/php -q Unable to create ticket

You don't have permission to access /api/tickets.json on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Not too sure why I get the error. I have followed the instructions in the comments of the example code.

What was the typeO in the code? I get this error: PHP Parse error: syntax error, unexpected ';', expecting ')' in /home4/****/public_html/****/ost-api-example.php on line 45