email template page not loading, no emails being sent.

nicolove

Hello,

I am using ver 1.6 stable.

Apache version 2.2.22

PHP version 5.2.17

MySQL version 5.5.23-55

I had an install from a while and started to add 1 MOD today, and I changed some premade replies.

now I can't open the email template page when logged in as admin. by this i mean the page loads and below the menus I get an error.

I reverted to the original files that I had to edit for the MOD.

just in case.. this was the MOD I added, http://www.openscriptsolution.com/20...ll-attachment-(http://www.openscriptsolution.com/20...ll-attachment-)

Everything else seems to work ok.

I did not edit any email templates and went back through phpmyadmin to look at them and it looks normal. there was minimal editing in this section.

the email page loads and I get this error below the menu items.

Quote:

Problems loading requested admin page. (templates)

Possibly access denied, if you believe this is in error please get technical support.

I really would like to correct this. I can edit them in the database via phpmyadmin, but that's a pain.

I have another mod that I implemented a year ago to allow attachments or images to show in the thread of the ticket.. or something like that. hasn't been a problem for a while.

Now I noticed that I'm not getting emails as a client or a rep, so I really need to fix this.

when i open a new ticket, I didn't receive an email on the client side or admin side. so I guess the emails are shot also

can you assist?

thanks in advance

nico

nicolove

ok, i'm a dork

yes, not only did i post this in two separate threads, but the solution was due to my stupid error.

guess this is what happens when 4 year old is eating and them pitches a fit when i'm working on this.

First i went about this the easy way, overwriting all files in STAFF folder and INCLUDE folder, so I thought.

I looked into the code on the admin page and found this hint..

case 'templates':

case 'banlist':

$nav->setTabActive('emails');

$nav->addSubMenu(array('desc'=>'Email Addresses','href'=>'admin.php?t=email','iconclass'=>'emailSettings'));

$nav->addSubMenu(array('desc'=>'Add New Email','href'=>'admin.php?t=email&a=new','iconclass'=>'newEmail'));

$nav->addSubMenu(array('desc'=>'Templates','href'=>'admin.php?t=templates','title'=>'Email Templates','iconclass'=>'emailTemplates'));

$nav->addSubMenu(array('desc'=>'Banlist','href'=>'admin.php?t=banlist','title'=>'Banned Email','iconclass'=>'banList'));

switch(strtolower($_REQUEST)){

case 'templates':

$page='templates.inc.php';

$template=null;

if(($id=$_REQUEST?$_REQUEST:$_POST) && is_numeric($id)) {

i am no code monkey, but I did notice I was missing a file.

$page='templates.inc.php';

templates.inc.php was missing.

i had template.inc.php

i guess it helps to have the correct file there. there goes all that time for nothing..

now if I can get the stupid captcha i'll be set

thanks for reading this.

waterc

Thanks!!

Somehow I fell into the same trap. Your post helped me figure it out.

Many Thanks!!!