I'd like to enter email address into cc and bcc fields when I open a ticket and for ticket response.

5 months later
6 days later

+1 ... cc would be a very nice feature. We often end up with duplicate tickets because several different employees at customer sites try to correspond with us about the same issue.

3 months later

Yeah definately a +1 for the next version. It would be really nice if you could see the recipients of cc and bcc and to have those fields (editable) in the reply function.

a month later

Hi all,

I have added functionality for automated CC'ing (Not BCC'ing though) into my staff email reply mod. If you are interested it can be found in this thread:

http://osticket.com/forums/showthread.php?t=14164(http://osticket.com/forums/showthread.php?t=14164)

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