I've just looked at the code and found/tested the string where I should post thisclass.ticket.php - 1251 $email->send($ticket->getEmail(), $msg, $msg, $attachments, $options);I was trying $email->send("test"."<".$ticket->getEmail().">", $msg, $msg, $attachments, $options);it worksthen I was trying to find where I can take Full Name and was trying instead of "test" $email->send($this->getName()."<".$ticket->getEmail().">", $msg, $msg, $attachments, $options);or $email->send($ticket->getName()."<".$ticket->getEmail().">", $msg, $msg, $attachments, $options);and it didn't work. So now the problem is just to find how to get FullName within this function. I think it should be very easy task. Any help, please?I think that there is the need to change a little more code because this only works for the new tickets, not for answers, this should not be hard as well.
