i use osticket v1.6 and i receve this eimail how i fixYou have an error in your SQL
syntax; check the manual that corresponds to your MySQL server version for the
right syntax to use near '' at line 1plz help to fix
I'm sorry but osTicket 1.6ST reached end of life some time ago and is no longer supported.I can tell you that the a null ticket number is not a valid ticket_id.