How to add locked by column on ticket list

mdayton56

Hi all,I have recently installed osTicked and we are looking at this as a replacement for our current helpdesk software. We would like to know if it's possible to include a column called Locked by which will show who is currently in ticket. This needs to be shown on the ticket list view.Any help would be great. I have successfully added the due date column but i'm stuck with this.Thanks

bflemTVH

I too would find this feature helpful.

Here's a post that I submitted: http://forum.osticket.com/d/discussion//block-access-to-locked-ticket

Chefkeks

There is a feature planned which is called "custom queues". Unfortunately it is not yet included and there is no ETA when it will be included in osTicket, so for now you will have to mod the source code yourself. Therefore take a look at the following discussions:

http://forum.osticket.com/d/discussion//a-better-ticket-list#latest

http://forum.osticket.com/d/discussion//append-a-created-ticket-status-form-field-to-an-already-existing-column-in-the-main-ticket-view#latest