Welcome screen does not look right

AlainH

I have upgraded from 1.7 to 1.8 and today I upgraded to 1.9.4. Until 1.8.6 the welcome screen was as usual but after passing to 1.9.4 (stable version) it is as showed in the attached file. Can you tell me what I did wrong?Thanks for you help.

osticket 1.9.4.JPG

JRogers

Yes. You didn't attach the file. ;)Jack

AlainH

Sorry about that.And thanks for looking at my request so fast.

osticket 1_9_4.JPG

JRogers

That is odd. I have no osTicket experience prior to 1.9.2, so I don't know if the upgrade has caused you to run afoul of any system requirements that may have gone up between your 1.8.6 and the current 1.9.4. Maybe someone else here can shed light on that. Meanwhile...Please read before requesting assistanceIf you would provide the requested info on your system, that might help with troubleshooting.Jack

AlainH

I just made a weird discovery. When I access osTicket from a browser on a user computer (other than the console), the interface is all right So I went back to the console to verify if something have changed and the problem still there.In any case, we can close this issue because I can live with the wierd interface as long as the end user is not affected.Thanks for your help.

ntozier

Sounds to me like you need to clear your browser's cache.