Hi all,I'm a little confused. All is setup and ready to go, including the cron, email communication between agent and client is working just fine as are the auto-responding templates. However I was expecting to see the ticket that was created via email logged in to the system, but there's nothing logged on the tickets page.Is this the case? Or have I completely missed something? To clarify, email tickets are functioning well but they're not actually logging on the osTicket interface?To clarify, if I go to users I can see the tickets being logged against the guests, but I can't see them in the general ticket queue as an agent. Also, if I try to view a ticket under the users page it says "Access denied. Contact admin if you believe this is in error"Please advise,Michael
