unexpected T_OBJECT_OPERATOR, and one solution

abeness

Hello, Peter and all,

I love discovering the answer to a problem while writing the post... I just downloaded the latest dev release (based on your note that you thought it was production ready) for testing as a possibility for our K-12 support environment. I got 1.7RC3+, with files stamped 11/1/2012, 2.

I couldn't get past the setup, which proceeded without a hitch. When I tried to load osT I received the following error:

Parse error: syntax error, unexpected T_OBJECT_OPERATOR in /homepages/11/d100009008/htdocs/include/class.osticket.php on line 45

I tried reverting to 1.7RC3 (files stamped 10/31/2012, 11), no change.

Turned out that my site "global PHP version" flag was set to PHP 4, though osT installer didn't complain about that and finished normally. I changed it to PHP 5 and it now works. I guess 1.7 requires PHP 5 now? Wonder what will now break elsewhere on my site... ;-)

incidentally, I'd love to block the error display of the full path including my site root folder. Any way to do that?

I did use the Contact Us link from the setup page to report an error in the post-setup instructions (use chmod 644 to set read-only on ost-config.php), and discovered this error as I was writing that so this made it in there, too--FYI. Figured I'd post in the public place for reference. It was a showstopper for me.

Thanks for writing this. I look forward to testing it.

ntozier

Hello Abeness,

It sounds to me like either your php or OSTicket are set to display errors. When last I checked PHP best practice was to disable this. There is a couple different ways to do so. OSTicket should do so automatically, and it can be controlled in your php.ini.

Open your php.ini and make sure that:

display_errors = Off

If you open your /homepages/11/d100009008/htdocs/main.inc.php

Locate:

#Don't display errors

ini_set('display_errors',1);

ini_set('display_startup_errors',1);

and change it to:

#Don't display errors

ini_set('display_errors',0);

ini_set('display_startup_errors',0);

This appears to be set to ON (ie display errors) because it is a release candidate. I bet that it will be changed to OFF when 1.7ST is released.

endo

I just downloaded and installed the latest version (1.7) and I got:

PHP Parse error: syntax error, unexpected T_OBJECT_OPERATOR in c:\inetpub\wwwroot\ostickets\include\class.osticket.php on line 54

My PHP version is 4.4.9 running on IIS 6 (XP Pro) and MySQL version is 5.5.31.

I think latest version requires PHP5?