Can't upload more than one file in Internet Explorer

MortenP

Stupid internet explorer doesn't allow uploading more than one file - works fine in every other browser. In IE I can choose one file, but the second time I press the button that opens the "file open window" it doesn't select and show the file with a checkmark next to it, instead it shows the path to the file in the field next to the button.

Perhaps this is a problem with my browser (IE 9)??? I would appreciate if someone would test this - thanks.

ntozier

OSTicket 1.6ST only allows you to upload 1 file attachment per message.

MortenP

OSTicket 1.6ST only allows you to upload 1 file attachment per message.

Sorry, I now realize that I have posted the wrong place - the version I'm using is v1.7-RC2 (I must be an idiot because I have actually posted two other questions in the 1.6 forum... any chance you could move all three threads to the 1.7 forum?? I apologize )

With 1.7 I can upload multiple files for each ticket (via open.php form) in both Firefox, Chrome, Safari but not with Internet Explorer. I tried on another computer and it was the same. I believe that the jquery-multifile-js is outdated because I can't even upload one picture when I use IE and http://fusionbox.org/projects/jquery-multifile-js(http://fusionbox.org/projects/jquery-multifile-js) - I tried to change browser mode/standard (via F12) to IE7, 8 and 9 but it didn't change anything.

This problem is killing me slowly because people need to upload at least two files...

ntozier

Moved this thread to the 1.7 forum area for you.

If you can PM me the urls for the other posts I'll be happy to move those for you also.

LLEVIATHANN

Having the same issue here. Difficult part is the problem isn't consistent. My IE 9 loads multiple files fine. IE on the host machine does not. It's like that across the network. Some users are fine, others are not.

OST: 1.7RC4

Win 7 32bit

WAMP 2.2

PHP 5.3.13

Apache: 2.2.22

MySQL: 5.5.24

I realize the problem is client side if one PC is fine and another isn't. Today I plan to do side by side comparisons of IE settings. As far as I can tell both PCs are at IE's defaults.

LLEVIATHANN

Having the two side by side is showing some inconsistencies. Options are the same but versions are not.

My IE that works is: 9.0.8112.16421

Host IE: 9.0.8112.16421IC

IC stands for Internet Content meaning IE has been modified in some way. I'm guessing the WAMP install modded it in some form.

The open ticket page is different. On the working IE the attachment button shows 'choose file'. The other is a 'browse' button. When browse is clicked the following error is shown in IE console.

SCRIPT438: Object doesn't support property or method 'cloneNode'

jquery-1.7.2.min.js, line 4 character 3588

hawkhead99

Updates?

Any updates on this?

This problem is still occuring in 1.7 ST

Version of IE 9: 9.0.8112.16421

When set to IE9 Standards:

Error message:

SCRIPT438: Object doesn't support property or method 'cloneNode'

jquery-1.7.2.min.js, line 4 character 3588

When set to IE8 Standards:

it allows 2 attachments instead of what I have it set to (5)

Chrome works fine

On IE9 (set to IE9 standards) if I go here: http://www.fusionbox.org/projects/jquery-multifile-js(http://www.fusionbox.org/projects/jquery-multifile-js) - it works fine there

hawkhead99

Here is the specific line erroring:

h=f.support.html5Clone||f.isXMLDoc(a)||!bc.test("")?a.cloneNode(!0)(a)

When doing a watch - a.cloneNode is undefined

hawkhead99

Quick fix that fixed issue for me

So - considering it was having errors in jquery itself - I just upgraded jQuery... Not sure if the following will get osTicket's stamp of approval, but it works for me :)

Step1: Download compressed jQuery 1.10.2 AND compressed jQuery migrate 1.2.1 from "http://jquery.com/download/" or attached (ideally - you would only want jQuery 1.10.2 - but some of the functions osTicket utilizes have been deprecated)

Step 2: Place the files in the js folder within the base directory (jquery 1.7.2 will be there already)

Step 3: in \staff\header.inc.php - replace:

<script type="text/javascript" src="../js/jquery-1.7.2.min.js"></script>

with:

<script type="text/javascript" src="../js/jquery-1.10.2.min.js"></script>

<script type="text/javascript" src="../js/jquery-migrate-1.2.1.min.js"></script>

Step 4: in \client\header.inc.php - replace:

<script type="text/javascript" src="js/jquery-1.7.2.min.js"></script>

with:

<script type="text/javascript" src="js/jquery-1.10.2.min.js"></script>

<script type="text/javascript" src="js/jquery-migrate-1.2.1.min.js"></script>

I did some basic testing and this update does not appear to break anything - try it out if you are having the same IE issues

[osticket updated jquery files.zip](https://forum.osticket.com/assets/files/migrated/5/675232eac92f8f5f3542b93b9e9afd5.zip)

MortenP

Finally a solution! THANKS!

Thanks a lot - you just saved my day (and my life...)! :)

I thought this error had been corrected but found out yesterday that it was still there - strange. A lot of people still use that crappy IE browser (I really hate IE in so many ways...)

My \client\header.inc.php file didn't had the exact same line as yours, instead I had: <script src="<?php echo ROOT_PATH; ?>js/jquery-1.7.2.min.js"></script> but I guess it does the same thing.

Your solution works fine here with IE9 + IE9 standards. IE8 +8st. and IE7 +7st. works also but the second file doesn't get a deselect checkbox like the first file does - it just shows the real path to the second file in the url field (some people are going to be confused about that...)

Btw. does your path for the selected files also say "C:\fakepath\filename? I don't remember seeing that before...

Thanks again - it was nice of you to report back with your solution. ;)

hawkhead99

for \client\header.inc.php - the js path was a copy & paste fail... Thanks for pointing it out and I corrected it in the solution.

I did notice that in

I didn't check Firefox - but Chrome doesn't display the full path either.

I re-produced the problem with IE8 and IE7 standards - so it looks like this fix will only work with IE9 standards and up.

Also, it may be important to note that Jquery dropped support for IE8 and IE7 after the 1.10.3 version - so at this point, someone would need to mod the library to get it to work for those two.

Glad this fixed you up too!

MortenP

Thanks, it actually works in both IE8 and IE7 here. Although the last file doesn't get the deselect checkbox, two files are uploaded (problem is when you need your clients to upload more than two files... and old people are going to be confused about the "missing" file).

People should stop inventing new stuff and instead fix all the stuff that is broken... :)

I wish you a great day ;)