Ticket answer automaticaly send to own emailaddress ( CC/BCC )

dune1982

Hello Forum,we are useing osTicket 1.9.4 which works fine so far. All new tickets come via email, so no tickets via osTickets frontpage. Now one of our staff wants all his ticketanswers to be send as a copy to his emailaddress.Is there any way to achieve this without haveing to set up a participant on every ticketanswer by hand. It would be ok if the participant was set automaticaly.

ntozier

The only way that I can think of that this can be done would be to add the person as a collaborator on each ticket. You can add them as an account manager to the organization... that might work.You could go to Admin panel -> Settings -> Alerts and Notices and set New Message Alert to use "Last Respondent" and/or "Assigned Agent/Team" but I dont think that will work.

dune1982

You could go to Admin panel -> Settings -> Alerts and Notices and set New Message Alert to use "Last Respondent" and/or "Assigned Agent/Team" but I dont think that will work.

This doesn't help, I already made this setting.

You can add them as an account manager to the organization... that might work.

No he allready is an account manager and that doesn't work.

How about adding this function in one of the next versions?