On my system ticket with OsTicket 1.9.4 get continuos error when try to open a new ticketUnable to save draft. Refresh the current page to restore and continue your draft.Apreciate help

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Whats the error you are getting when you try to open a new ticket?Have you consulted your PHP, Webserver, and MySQL error logs looking for errors?Please help us to help you by reading and following the posting

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9 days later

I think I have found a bug in js/redactor-osticket.js this still exists in the latest 1.9.5.1Line 308 ; if (settings.url.indexOf('ajax.php/draft' ....It should be ajax.draft.php  i thinkas this file exists in this naming convention in the include folder.Works for me!

3 months later

still happens for me with version 1.9.6 ... any other ideas as to a fix?

https://github.com/osTicket/osTicket-1.8/issues/1189

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