"You don't have permission to access /scp/tickets.php"

zak

Hi all, just installed a clean version of osTicket and I get the following error when responding to tickets:"you don't have permission to access /scp/tickets.php"Can anyone shed some light, it seems to be a permission issue, I'm using cPanel (running on CentOS) using osTicket version 1.9.4Everything else seems to be working well.

JRogers

cPanel is an abomination, in my opinion.The error means just what it says. Your web server runs as a user (probably "apache"). The web server content needs to be readable by apache, and at least the directories need to be executable by apache. You can make the entire directory and contents world-readable and the directories world-executable (not real secure) or you can change them so that the apache user is the owner (and apache for the group). There are other options, but they get more complicated. I can't tell you how to change this in cPanel.Jack

zak

Interesting, I've never had this issue with other PHP applications where they require access from apache... I guess osTickets works differently.

JRogers

Interesting, I've never had this issue with other PHP applications where they require access from apache... I guess osTickets works differently.

Absolutely not. this is like any other web content in this regard. If you've never had this issue with other PHP apps, it's purely coincidence. This is web hosting 101 -- your httpd process owner has to have the appropriate access to the content.The best way to fix this would be to learn how users and filesystems interact in Linux (or practically any operating system). Then the issue will be obvious.Jack

zak

I will contact the hosting company again and have them look into this but as far as I know and by using other PHP apps on the same servers I doubt it's the hosting.Thanks.

zak

Right I fixed that issues, also if anyone is interested in adding SSL to their helpdesk you can use the following code, just make sure you replace the domain with your own:RewriteEngine On RewriteCond %{SERVER_PORT} 80 RewriteRule ^(.*)$ https://domain.com/$1

JRogers

What did this have to do with SSL? You never mentioned SSL before this last post.Jack