Odd Email Issue

rjkunde

Hello,

We run OSticket 1.6 ST on a Windows Server 2008 R2 Box, IIS 7

The system pulled email fine as of 5 days ago without issues. Now, new tickets aren't being created. We have two OSticket systems running, and one works fine, the other does not. (in an exchange 2010 mail environment)

I have verified that we can access the mailbox via web-mail, and emails do populate there.

There is one odd thing... Sometimes the email gets marked as read, but not deleted as it is supposed to? But a ticket is definitely not generated.

Any ideas would be great.

rjkunde

Looks to have been an exchange server issue. Imap was refusing OStickets login requests:

Subject: Mail Fetch Failure Alert

The system is having trouble fetching emails from the following mail account:

User: helptickets

Host: imapserver.domain.edu

Error: Too many login failures

5 consecutive errors. Maximum of 5 allowed

This could be connection issues related to the host. Next delayed login attempt in aprox. 10 minutes

All of a sudden, the emails (Read or Unread) all pulled at one time & generated about 15 tickets instantly.