[1.7 RC2] Email sending after response

Joseph.Beau

Hi,

I wanted to disable any email sending other than sending to the assigned staff.

It works fine but if the staff made a response to the ticket, an email will send out to the email address that was typed in when creating the ticket.

For example, when creating a new ticket, I am required to type in email address/name and so on. So I key in hello@world.com and assign the ticket to staff A with email address of staff.a@coy.com.

After ticket creation, a email will be sent over to staff.a@coy.com.

If the staff post a response to the ticket, an email will be sent out to the client email (hello@world.com).

I do not want the email to send to Client (hello@world.com) even if the staff response and/or closes the ticket.

I have checked the Alert and Notice Setting and all is being set to disabled, except for the Ticket Assignment Alert:.

Thanks.

ntozier

The devs have asked "To help us streamline and manage bugs responsibly, please remember to utilize github (https://github.com/osTicket/osTicket-1.7/issues(https://github.com/osTicket/osTicket-1.7/issues)) when reporting issues."

Joseph.Beau

Thanks.

I thought it was due to my settings.

Will post on github.