Problem with Settings Email Address

KatyKelly

Hi There,

I have recently been tasked with taking over OSTickets. I had gone into the settings and wanted to enable Cron Call. It wouldnt accept a save due to the email address I was using an error returned stating Email already setup as system email. However it was clearly already set to that. I changed it to be my email but since then, new ticket alerts are now sent to myself only, as the tickets are sent to admin and this is the admins email.

I now can't change it back to what it was originally. Can anyone help please, i am finding it frustrating as clearly it was in there before. I dont have access to the server OS is installed from so cant look into the database, but do have access through filezilla to the setup files.

Hope someone can help asap.

Thanks in advance

ntozier

Yes. You cannot use the same email like that as the script clearly tells you. But you can get around that limitation by editing the MySQL table directly. There are a number of ways to do such, but with out knowing how you have things setup I'm afraid that I can't be much more specific. The following MySQL qury will update the ost_config table's admin_email to whatever you email@domain.ext to be.

UPDATE ost_config SET admin_email='email@domain.ext' WHERE id='1'

peter

The restriction is there for a reason - circumventing the limitation simply opens the door for possible email loops.

ntozier

In theory Peter is correct. However I've used the same address for admin address and another one for over two years now. The difference is that the address I use is an email list and has no mail box associated with it. Also the implementation that I use it on doesn't actually monitor a pop/imap mail box either. :)