Attachments stopped working all of a sudden

jsaulnier

So attachments were working fine, then all of a sudden they stop working. I had a user report to me that it won't allow a file type. I added it in to the list of accepted file types, and now the entire attachments system is not working.

osTicket acts as though it loads the file, but it never actually is saved to the directory, nor does it show in the ticket as having an attached file. This happens on both the creation of the ticket and the post reply. Also, even if I try to attach a file that has an extension that is not on the list, it doesn't give me an error anymore. It says the reply was posted/ticket created successfully.

Again, the only thing I did was add a file type to the acceptable files list (.wav). On my test site, I did the exact same thing (added the file type) and the attachments still work fine. I tried reloading viewtickets.php, attachments.php and tickets.php... didn't fix it. I tried changing the directory... didn't fix it.

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Any help is greatly apprecisated.

ntozier

I'm guessing that the user is utilizing the webinterface and this isn't an email with an attachment?

You should check the Admin panel -> Settings -> Attachments -> Attachment Folder.

This folder should be a local system path. You should also check the permissions on the folder to ensure that your webserver has access to write to it. While here also make sure that "Allow Attachments (Global)" is checked.

How large is the attachment? Compare it to "Maximum File Size". Also compare it to the "upload_max_filesize" directive you have set in your php.ini Also make sure that your php.ini has "file_uploads = On" in it.

jsaulnier

We are using the staff interface to upload files.

Admin Panel -> Settings -> Attachment -> Attachment Folder is correct, and it is the same folder used when the last successful upload was processed on 10/18/12. There were no other uploads between then and the time I was asked to include the file type.

Allow Attachments (Global) is checked, appropriate write permissions are on the folder.

The attachment is 4.4 mb, well within the maximum file size indicated in the UI, but I will check the ini file for the suggestions you have given.

What I find odd is that whether the file type is supported or not, osTicket will indicate that the post or the creation of the ticket was successful, but there will be no indication that a file was attached. There is no link on the UI, there is no entry in the ost_attachments table. Nor will the file actually make it to the attachment folder.

equisde

Hello,

Could you please check the below variables at php.ini?

file_uploads "1"

upload_tmp_dir

max_input_nesting_level 64

max_input_vars 1000 P

upload_max_filesize "6M"

max_file_uploads 20