I notice that there is not ticket status selection that allows me to place the ticket in different status.

For instance, I want to place a ticket in "On hold" status to stop the clock but, there is not status changing feature that allows me to do so. Can this feature be added or implemented in future releases?

Make it happen!

I've been looking for an open source PHP ticket and task system. This is easily the best "looking" one, I really want it.

The lack of this feature is leading me to look elsewhere, please can you add it to the next release, if this is possible - I can propose we use this software in place of RT.

Thanks! Adam.

13 days later

Over in the Mod section there is something that may suite your needs.

http://osticket.com/forums/showthread.php?t=6227(http://osticket.com/forums/showthread.php?t=6227)

However I'm running 1.7RC2 and the mod isn't written for that. :(

Write a Reply...