Problem with alert mails to admin and sender

kellytapuelpan

Hi:

I have install osticket without any problem, the database works and when I am logged in the admin panel, everything works just fine. The problem is when some user create a new ticket, because the email alerts, or the emails with the ticket numbers are not sent, or at least the user and the system admin doesn't receive it at all. In the panel, I can see the user tickets and send responses, but this responses never arrives to the users mail account.

So, what can I do? what I might be the problem?

jresz

At the admin panel on the settings at the Alerts & Notice it's enabled the new ticket alert? the the rest of them

kellytapuelpan

Hi again:

I do everything by the book, I tkink. I check every step, and all is set like "Enable" in the Alerts, since the beginning of the install steps. So, I don know what's going on with this thing. The only sign that I have it's an log that's register in the dashboard (because the system doesn't generate the emails ), and it's like this:

API error - code #77

"Unknown remote host or invalid API key 127.0.0.1"

This is something to do with the emails config?

Maybe that's the reason why the system don't send emails at all?

Thanks again