Something about Answered Tickets logic is escaping me, so hoping to get some help.
As I understand it, if a ticket has had a reply posted, it is considered "answered" and the field "IsAnswered" is set to "Yes".
Is this correct? If so, I'm very confused because I have tickets that have replies posted by support staff that are still showing IsAnswered = No
I'm running osTicket v1.6ST
Can anyone shed any light on this?