Customizing url

Aikimaniac

Hello,im new with this software but i would like to change the path from upload to lets say helpdesk so the full path to osticket is like http://www.mydomain.com/helpdesk instead of http://www.mydomain.com/upload. I tried to change the directory name but didnt worked and i cannot find any place to configure or customize this.Another maybe stupid question of me is: can i remove from the login page the links to open and check tickets to have this only visible when customer or agent is logged in?thanks in advance for any help or adviceregardsAiki

JRogers

There is no "upload" directory in osTicket. If you have one, you didn't quite follow the directions. You should have uploaded the CONTENTS of the upload directory, not the directory itself. You can put osTicket in whatever directory you want.I don't know about the second question.Jack

nick_mccann

For the first question, create a subdomain (helpdesk.mydomain.com) after a proper installation as the mydomain.com/upload directory should present you with an error.For the second question, you can change the appearance of the landing page under Manage > Pages and altering the Landing page. However, if installed properly, if a user clicks the "Create Ticket" button it will ask for a login and password. To the left, it will give 2 options to Register, or Login as Agent. To prevent people from self registering, go to Settings > Access > Registration Method and make sure it is set to Private - Only Agents can register Users.Alternatively, make the homepage helpdesk.mydomain.com/scp and forward helpdesk.mydomain.com to that /scp location. This will take everyone to the agent login page and bypass the standard user login page.Hope this wasn't too confusing and answered your question.

nick_mccann

I think this is true: Settings > System > Helpdesk URL would be where you would put helpdesk.mydomain.com/scp to be the default pageYou do have to create that subdomain first though.

ntozier

I'm not seeing any questions.Settings > System > Helpdesk URL would be where you would put helpdesk.mydomain.com the /scp is for Agents, and not part of your helpdesk url.

Aikimaniac

Hello,thanks for comments and hints..installation went smooth and all is working fine..what ive asked in first posts regarding the landing page still counts...Is there any way to have landing page without those the buttons Open a New Ticket and Check Ticket Status? I would like to see directly on landing page login and password fields to fill in... have not found any way how to do it... thanks in advance :)

JRogers

installation went smooth and all is working fine.

But if you have an "upload" directory, you didn't follow the directions.Jack

Aikimaniac

Ive reinstalled and all is fine now and i solved my issue in cosmetic way..ive linked my web to login.php instead of index.php. Visually it is what i have looked for :) maybe i can edit later buttons and the landing page in code to get what i want..