Unless I've lost the plot (possible) the latest update doesnt fix this issue?Can someone provide some more detailed instructions on the rewrite rule for me? Unsure about the /Tickets/ path... A.
When you are logged into your osticket control panel, your URL will be something like http://domain.com/xyz/scp. Can you tell me what the xyz is?Basically, xyz is a folder within your httpdocs folder. It is is that folder where you need to put the .htaccess file.
Therefore, you need to have access to your domain via ftp in order to put this file there.
I hope that helps a bit.
You're making big assumptions here. We don't know if his system will even allow rewrite rules, and even if so--in the .htaccess file. It depends on a number of configuration items.He actually needs access to his content on his host (not his domain). And preferably something more secure than FTP. SSH or SFTP would be preferable.Jack