urlencode() some template variables

rotelocke

hello forumI need to urlencode a few template variables, or rather create duplicates of some and then urlencode those. Reason is, that we have predefined answers that contain links wich include parameters based on template variables like %{ticket.name.first}In cases where these variable contain special characters, those are not properly encoded in the url and thus incorrectly interpreted by the script being called.Anyone know where I can find the variables or has a different solution than my idea here?EDIT: running v1.9.4

Chefkeks

Stupid question, but WHY don't you remove the special characters from the variables?

Or is there a reason why this is maybe not possible?

rotelocke

Well die special characters are e.g. German ä, ö, etc. and part of the client name and address. I can't really remove or replace those, they need to be encoded properly - otherwise it would be easy going. The name and address are parameters of a link, which then are used to fill in a form. As this is a third-party thing, I cannont change the link sturcture or how input is handled there.

Chefkeks

Ok I understand.Even though we are a German company too, we still do not permit email address or names to include chars like ä, ü, ö, etc. and instead always convert them to ae, ue, oe, etc., but that does not help you, so back to topic.I have not yet tried how osTicket behaves with German Umlauts, so I got no experience here yet. I will try to check it, but I guess I can't fit this into my scheduled this week, so I guess you'll have to wait until next week if no one else has a better idea or solution.Cheers,MichaelPS: Are you the same as "rote-locke" over at Crowdin?

rotelocke

jupp, same rote-locke.If you get a chance to look into the matter, that would be much appreciated. If you need a test subject or more detailed information send a PM, as I dont't want to post any internal matter publicly. Resolution, if any, should be public of course.