Ajax not working

Amr

Hello I am having a problem with running ajax.I always got those errors in the console log.Failed to load resource: the server responded with a status of 404 (Not Found) /ticket/scp/ajax.php/help/tips/settings.systemWhat may be the causes of this error and how to fix them??Thanks

ntozier

You appear to have posted your own solution:see cgi.fix_pathinfo

Amr

Where can I find the file(s) that contains the settings for cgi.fix_pathinfo ??

Chefkeks

As I see apache, but is PHP running as apache module or via mod_fcgi / fastcgi?

Just asking, because when running as apache module you can change cgi.fix_pathinfo to 1 but it won't change anything ;)

Beside that, take a look under /etc/php5/XXXXXXX/php.ini where XXXX can be e.g. "apache" or "cli" or "mod_fcgi" or ... depending on how your PHP is running.

Amr

My server is ApacheI set cgi.fix_pathinfo = 1 at the php,inibut still getting the same error!!

ntozier

Did you restart Apache?

Amr

I am using a godaddy web-hostingHow could I restart the Apache??

ntozier

If it were me I would talk to the webhost and make sure that:1. it was added correctly (right place,supported directive).2. find out how to restart Apache (if its needed).Generally speaking when one makes a change to the php.ini Apache needs to be restarted fr the change to go live. They may need to restart your instance for you, or in the advent of shared hosting they may allow you to use a custom php.ini and may need to restart your process.I'm of the general impression that a lot of people who use GoDaddy have issues. See this thread: http://www.forum.osticket.com/d/discussion//replying-to-tickets-throwing-406-error#latest