User can just see his own open tickets

Hello together,

i already searched the forum for this really general question but i didn't find the answer.

I want each member to be allowed to see his/her own tickets and no other tickets of other members.

Can someone tell me how to do it correctly.

Thx in advance

In 1.6ST

Clients only have access to see the tickets that they have opened.

Staff can see whatever tickets are A. assigned to them, B. not assigned to anyone, C. assigned to their department.

I'm not aware of any settings that would change this behavior. You could modify the project source to change it if you are well versed in PHP/MySQL.

thx for your response

Hmm....i have the version 1.6ST but clients can't even see their own tickets. when i'm logged in as admin i can see them.

any idea?