I am running osTicket (v1.7-RC2) and am having a few issues. When I am logged in a an admin I can create a ticket for someone, and assign it on the create page it will email out the ticket using the "Ticket Assignment Alert" template as expected to the person I assigned the ticket to. However it doesn't email it to the person I created the ticket for. I am using the built in phpmail not pop or imap. I check my admin settings for the autoresponder and everything is set to enable, and I am making sure that when I create a new ticket "Send alert to user" is checked. Also I checked my alerts and notices setting and everything is enables with the exception of things marked "(spammy)".
Any Ideas?
Also in the in the "Ticket Assignment Alert" template I have the variable %message and it is not displaying the original ticket issue summary. When I looked at the class.ticket.php file around line 1013 it has
$body = str_replace('%message', $note, $body); //Previous versions used message.
I tried replacing the $note variable with $message since it is used on the other templates, but then I would just get a blank section on the email.
I need a way to send out the original issue, and/or even the entire chain on the email. I tried some of the mods I found on here, but they are only good up to Ver1.6 R5. I just get a bunch of DB errors so I am guessing the DB structure changed from 1.6 to 1.7
