HI there, I am evaluating OSticket for deployment in our organisation but something that struck me is the inability of an admin to view a report on all tickets (Open, closed, assigned and unassigned) Surely this is a need which many people have? Am I missing something? Also, once an assigned ticket is closed, the agent can no longer view it. What happens if the agent needs to refer back to that ticket? Thanks
You can view the statistic under:Agent Panel -> DashboardEnter the period you like to see and make sure your admin(s) have access to all department, so they see all tickets.Ticket access depends on the permission groups' department access which you gave to the agents, so you should check if the group which is assigned to the user has access to the department:Admin Panel -> Agents -> Groups -> Group Name -> Department accessAdditionally make sure you did NOT enable the "limited access":Admin Panel -> Agents -> Agents -> Agent Name -> Limited Access
Thanks for the prompt and detailed reply Chefkeks. I will check those settings.
Very welcome.Let me know if you succeeded or need further help/assistance.
