Dear Everybody,the question is I want to create new ticket without email required. Best Regards,Heng

I've lost track of how many times this has been asked. You cannot remove email as a required field at this time.You could have staff use their own address when opening the ticket or

you could have everyone use a specific fake address. (phone@yourdomain

or refused@yourdomain)Alternatively you would have to alter the core files.

@[deleted]: Thank you for your answered. one more question with ldap server: i always change many time with it but i always got the error message is:Bind failed: Invalid credentials: LDAP_INVALID_CREDENTIALSCan you help me for this message, Thank before hand.Best Regards,Heng 

It says "LDAP_INVALID_CREDENTIALS" That to me would literally mean that your login credentials are invalid (ie not correct)

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