ok, we got OSTicket running. New tickets and client replies triggers alerts to go out. Now, we only receive email alerts for new ticket but when a client replies to the ticket, we no longer receive an email notification.
As I mentioned this worked for a week before it stopped. If we assign the ticket to a staff member, then alerts for replies do get sent to the staff's email address.
How do we make it so that alerts for client replies are fixed so that we get alerts without assigning to a staff member? How do we troubleshoot this?
