Hi Folks,
I need to have default values set when staff create a new ticket.
Would like Ticket Source to be Phone and Department Support.
I've tried editing staff/newticket.inc.php but not having great success.
Here is the original code:
<tr>
<td align="left"><b>Ticket Source:</b></td>
<td>
<select name="Select Source">
<option value="" selected >Select Source</option>
<option value="Phone" <?=($info=='Phone')?'selected':''?>>Phone</option>
<option value="Email" <?=($info=='Email')?'selected':''?>>Email</option>
<option value="Other" <?=($info=='Other')?'selected':''?>>Other</option>
</select>
<font class="error"><b>*</b> <?=$errors?></font>
</td>
</tr>
<tr>
<td align="left"><b>Department:</b></td>
<td>
<select name="deptId">
<option value="" selected >Select Department</option>
<?
$services= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name');
while (list($deptId,$dept) = db_fetch_row($services)){
$selected = ($info==$deptId)?'selected':''; ?>
<option value="<?=$deptId?>"<?=$selected?>><?=$dept?></option>
<?
}?>
</select>
<font class="error"><b>*</b> <?=$errors?></font>
</td>
</tr>
<tr>
Any help greatly appreciated.