Create New Ticket at Ticket Status Page

nycxzon

Problem: Creating a New Ticket on the Status Page not viewing all fields..

Hi,

I am new to osTicket and i really liked it!

I search for mods that might help me improve my website..

unfortunately i found out that when the user view the status of his ticket

the page is working fine but when he press New Ticket inside the Ticket Status page, it will show only two fields and cannot continue..

I am not that code savvy so if anyone could help me, i really appreciate it!!

I recently use a manual on how to add new field on the form and when I removed that, it work properly..

Where can I edit or check the argument for this?

Thanks!!

nycxzon

Problem Solved

I successfully figure out the problem..

It is the new fields that I added creating the problem..

When it create a new ticket from the ticket status page, it is automatically getting the information from the original ticket, like the name and email adds but unfortunately I placed the new field next to Name that's why is it not viewing properly because it should be email address..

Well, my target now is to create a new field dropdown list for all the client department:

Example:

Department: Admin, Material, Cost Control, etc....

and I want it to be the main information on the report that Mr. Scottro made for making reports in osticket.. Instead of the staff department it will be the client department will be loaded..

Is this even possible?

ANyways I am using osticket 1.6 ST...