Adding "Organisation" to the Open Ticket List

simonp

Hi Forum,

I am new to osTicket and I would like to put an Organisation column on the open ticket list that an agent see's.

Also can some point me in the best direction to get started documentation.

Regards,

Simon

Chefkeks

Hi Simon,

this is not possible within the UI at the moment. You will need to edit the source code to achieve your goal.

I recommend you to have a look at the customization section of the forum under 1.9.x, but also under the 1.8.x part of the forum - there are several threads regarding "adding a column to the ticket queue pages".

Beside that let me mention that the developers already plan to add a feature like this, called "custom queues" in a future release of osTicket (no ETA).

simonp

Hi,

Thank you for the information.

Simon