osTicket 1.7 problem

phiddius

Hi,

firstly I really like the look of the version 1.7 osTicket, good job..

I decided to do a complete new install, everything is fine except for the age old problem with outlook, sends back a block of text, no formatting,

I fixed that a while ago with an old version so I'll look at that again myself, the NEW problem I have is:

in the link to the ticket number, the one sent to the client,

there is a break in the address, so what they receive is actually 2 links, not 1,

1 link contains the domain up to mydomain.co.uk, then the rest of the url

so that is:

http://www.mydomain (space) support/ticket/view.php?e=theclient.etc.etc

hers copy and paste of a real one. you will also notice that in this real example, update the ticket is written as "upd ate"

thanks

test,A request for support has been created and assigned ticket #532557. A repre sentative will follow-up with you as soon as possible.You can view this ticket's progress online here: http://mydomain.co.uk /support/ticket/view.php?e=phiddius@mydomain.uk.com&t=532557.If you wish to send additional comments or information regarding this issue , please don't open a new ticket. Simply login using the link above and upd ate the ticket.Support Dept

ntozier

OSTicket's current version is 1.6ST. You should not be running 1.7x for production environments. To help us streamline and manage bugs responsibly, please remember to utilize (github) when reporting issues.

phiddius

yeah ntozier, its not a production environment,

I'm trying it out, which is the point ?

so, do you have any idea regarding the actual problem from the information Ive shared or ?

ntozier

No. Which is why I redirected you to the proper channels for reporting issues for the version you are using.

phiddius

github

I knew that ;)