Unable to get Email alerts

alee23

Hi,

If there is anyone who can help me to solve the below mentioned issue:

Unable to email via smtp.bizmail.yahoo.com

Failed to set sender: def@alashrafiya.com [SMTP: Invalid response code received from server (code: 553, response: From address not verified - see ()

thanks

equisde

The problem is that you´re using an external server (that belongs to yahoo) as SMTP server, and it is refusing to relay messages.

alee23

thanks for your reply, but can you guide me how ot resolve this issue..thanks

ntozier

If Yahoo is not letting you send your email through their server why would you ask us how to fix it? I would think that you might have better luck contacting Yahoo about that. (If it were me I would look into whether or not that address was a validated email with them first).

equisde

My suggestion is configuring your own smtp server (if you have the choice) in the computer which is hosting the website.

In that case you need to configure it as a SMTP server. You will either have to install a SMTP server, like how we install Apache,IIS and others as web servers.

Please note even IIS can act as a smtp server but there are many of them available for free. Also SMTP servers usually runs on port 25.

If you do not have the SMTP server installed on that PC (cause you want to use your provider´s smtp server), make sure by contacting them that the system e-mail address defined on osTicket is already registered and able to send/receive email traffic.

After that go to your php.ini and look for the smtp settings

 ; For Win32 only. 
SMTP = //your SMTP server IP or DNS

smtp_port = 25

Also you can create a new php file and access it via webbrowser(e.g: testmail.php) so you can check if emails are being sent out...

<?php

mail("your_emaill@yourdomain.com", "Testing", "Line 1\nLine 2\nLine 3", "From: osticket_system_email@yourdomain.com") or die("email error");

?>

Hope this helps, ;)

alee23

Thanks alot equisde.

ntozier, it is not mentioned here anywhere on this forum that we have to ask some specific questions only, so you point is invalid itself