Dear ntozier,I'm new to forum. could you please send me the link to check the report?Also, I get "unable to save the draft refresh the current page to restore and continue draft. " pop-up when i click create ticket button.Below is the log from apache access.log------------------------------------x.x.x.x - - "GET /IT-Support/upload/open.php HTTP/1.1" 200 12747 "http://helpdesk.xyz.com/IT-Support/upload/tickets.php?id=44" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "GET /IT-Support/upload/ajax.php/draft/ticket.client.bv15mt0mfee5 HTTP/1.1" 205 33 "http://helpdesk.xyz.com/IT-Support/upload/open.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "POST /IT-Support/upload/ajax.php/draft/ticket.client.bv15mt0mfee5 HTTP/1.1" 200 16 "http://helpdesk.xyz.com/IT-Support/upload/open.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "GET /IT-Support/upload/ajax.php/form/help-topic/26 HTTP/1.1" 200 26 "http://helpdesk.xyz.com/IT-Support/upload/open.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "POST /IT-Support/upload/ajax.php/draft/131 HTTP/1.1" 200 2 "http://helpdesk.xyz.com/IT-Support/upload/open.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "POST /IT-Support/upload/ajax.php/draft/131 HTTP/1.1" 200 2 "http://helpdesk.xyz.com/IT-Support/upload/open.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "POST /IT-Support/upload/open.php HTTP/1.1" 302 4487 "http://helpdesk.xyz.com/IT-Support/upload/open.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "GET /IT-Support/upload/tickets.php?id=45 HTTP/1.1" 200 8556 "http://helpdesk.xyz.com/IT-Support/upload/open.php" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "GET /IT-Support/upload/ajax.php/draft/ticket.client.45 HTTP/1.1" 205 33 "http://helpdesk.xyz.com/IT-Support/upload/tickets.php?id=45" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "POST /IT-Support/upload/ajax.php/draft/ticket.client.45 HTTP/1.1" 200 16 "http://helpdesk.xyz.com/IT-Support/upload/tickets.php?id=45" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"x.x.x.x - - "POST /IT-Support/upload/ajax.php/draft/132 HTTP/1.1" 200 2 "http://helpdesk.xyz.com/IT-Support/upload/tickets.php?id=45" "Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.65 Safari/537.36"