New ticket: No Thank You page displayed

zhza

osTicket version: v1.9.4 (c18eac4)PHP version: 5.3.29Hi,Situation 1:- Under Admin - > Settings -> Access , I the 'Require registration and login to create tickets' checkbox (refer auth.jpg).- When a client created a new ticket, osTicket does NOT display the Thank You page. Instead the client is straight-away shown the ticket information (refer nothankyou.jpg)Situation 2:- Under Admin - > Settings -> Access , I the 'Require registration and login to create tickets' checkbox.- When a client created a new ticket, osTicket successfully displayed the Thank You page (thankyou.jpg) .Are these normal or did I forgot something? I can reproduce the issues above. And note that, under Admin -> Manage -> Help Topics, I have changed all Thank-you Page: to Thank You (refer helptopic.jpg). Am I missing something obvious? Please advise and TIA.

zhza

Strange, I have attached the files above but none are shown. I am reattaching them below...

zhza

Looking at the code (open.php), I think the behaviour is normal ? if(($ticket=Ticket:($vars, $errors, SOURCE))){ $msg=__('Support ticket request created'); // Drop session-backed form data unset($_SESSION); //Logged in...simply view the newly created ticket. if($thisclient && $thisclient->isValid()) { session_write_close(); session_regenerate_id(); @[deleted]('Location: tickets.php?id='.$ticket->getId()); } }else{ $errors=$errors?$errors('Unable to create a ticket. Please correct errors below and try again!'); }

peter

Yes, it's by design. Thank you page is not shown when the user is logged in.

zhza

Thank you Pete. Case closed.